This privacy policy ("Privacy Policy") explains how we collect, use, share, disclose and protect Personal information about the Users of the Services, including the Practitioners (as defined in the Terms of Use, , the End-Users (as defined in the Terms of Use), and the visitors of App (jointly and severally referred to as “you” or “Users” in this Privacy Policy). We created this Privacy Policy to demonstrate our commitment to the protection of your privacy and your personal information. Your use of and access to the Services is subject to this Privacy Policy and our Terms of Use. Any capitalized term used but not defined in this Privacy Policy shall have the meaning attributed to it in our Terms of Use.
BY USING THE SERVICES OR BY OTHERWISE GIVING US YOUR INFORMATION, YOU WILL BE DEEMED TO HAVE READ, UNDERSTOOD AND AGREED TO THE PRACTICES AND POLICIES OUTLINED IN THIS PRIVACY POLICY AND AGREE TO BE BOUND BY THE PRIVACY POLICY. YOU HEREBY CONSENT TO OUR COLLECTION, USE AND SHARING, DISCLOSURE OF YOUR INFORMATION AS DESCRIBED IN THIS PRIVACY POLICY. WE RESERVE THE RIGHT TO CHANGE, MODIFY, ADD OR DELETE PORTIONS OF THE TERMS OF THIS PRIVACY POLICY, AT OUR SOLE DISCRETION, AT ANY TIME. IF YOU DO NOT AGREE WITH THIS PRIVACY POLICY AT ANY TIME, DO NOT USE ANY OF THE SERVICES OR GIVE US ANY OF YOUR INFORMATION. IF YOU USE THE SERVICES ON BEHALF OF SOMEONE ELSE (SUCH AS YOUR CHILD) OR AN ENTITY (SUCH AS YOUR EMPLOYER), YOU REPRESENT THAT YOU ARE AUTHORISED BY SUCH INDIVIDUAL OR ENTITY TO (I) ACCEPT THIS PRIVACY POLICY ON SUCH INDIVIDUAL’S OR ENTITY’S BEHALF, AND (II) CONSENT ON BEHALF OF SUCH INDIVIDUAL OR ENTITY TO OUR COLLECTION, USE AND DISCLOSURE OF SUCH INDIVIDUAL’S OR ENTITY’S INFORMATION AS DESCRIBED IN THIS PRIVACY POLICY.
This Privacy Policy is published in compliance with, inter alia:
This Privacy Policy states the following:
Generally some of the Services require us to know who you are so that we can best meet your needs. When you access the Services, or through any interaction with us via emails, telephone calls or other correspondence, we may ask you to voluntarily provide us with certain information that personally identifies you or could be used to personally identify you. You hereby consent to the collection of such information by Bimba Connect. Without prejudice to the generality of the above, information collected by us from you may include (but is not limited to) the following:
The information collected from you by Bimba Connect may constitute ‘personal information’ or ‘sensitive personal data or information’ under the SPI Rules.
“Personal Information” is defined under the SPI Rules to mean any information that relates to a natural person, which, either directly or indirectly, in combination with other information available or likely to be available to a body corporate, is capable of identifying such person.
The SPI Rules further define “Sensitive Personal Data or Information” of a person to mean personal information about that person relating to:
3.1.1 Accordingly, a condition of each User’s use of and access to the Services is their acceptance of the Terms of Use, which also involves acceptance of the terms of this Privacy Policy. Any User that does not agree with any provisions of the same has the option to discontinue the Services provided by Bimba Connect immediately.
3.1.2 An indicative list of information that Bimba Connect may require you to provide to enable your use of the Services is provided in the Schedule annexed to this Privacy Policy.
3.1.3 All the information provided to Bimba Connect by a User, including Personal Information or any Sensitive Personal Data or Information, is voluntary. You understand that Bimba Connect may use certain information of yours, which has been designated as Personal Information or ‘Sensitive Personal Data or Information’ under the SPI Rules, (a) for the purpose of providing you the Services, (b) for commercial purposes and in an aggregated or non-personally identifiable form for research, statistical analysis and business intelligence purposes, (c) for sale or transfer of such research, statistical or intelligence data in an aggregated or non-personally identifiable form to third parties and affiliates (d) for communication purpose so as to provide You a better way of booking appointments and for obtaining feedback in relation to the Practitioners and their practice, (e) debugging customer support related issues,.. (f) for the purpose of contacting you to complete any transaction if you do not complete a transaction after having provided us with your contact information in the course of completing such steps that are designed for completion of the transaction. Bimba Connect also reserves the right to use information provided by or about the End-User for the following purposes:
By accessing and using the App and/or verifying your contact number with Bimba Connect, You have explicitly consented to receive all above stated communications (through call, SMS, email or other digital and electronic means) from Bimba Connect and/or its authorized representatives, even if your contact number is registered under the DND / NCPR list under the Telecom Commercial Communications Customer Preference Regulations, 2018. For this purpose, the required information may be shared with third-party service providers or any affiliates, group companies, and their authorized agents.
3.1.4 Collection, use and disclosure of information which has been designated as Personal Information or Sensitive Personal Data or Information’ under the SPI Rules requires your express consent. By affirming your assent to this Privacy Policy, you provide your consent to such use, collection and disclosure as required under applicable law
3.1.5 Bimba Connect does not control or endorse the content, messages or information found in any Services and, therefore, Bimba Connect specifically disclaims any liability with regard to the Services and any actions resulting from your participation in any Services, and you agree that you waive any claims against Bimba Connect relating to same, and to the extent such waiver may be ineffective, you agree to release any claims against Bimba Connect relating to the same.
3.1.6 You are responsible for maintaining the accuracy of the information you submit to us, such as your contact information provided as part of account registration. If your personal information changes, you may correct, delete inaccuracies, or amend information by making the change on our member information page or by contacting us through bimbaedu25@gmail.com. We will make good faith efforts to make requested changes in our then active databases as soon as reasonably practicable. If you provide any information that is untrue, inaccurate, out of date or incomplete (or becomes untrue, inaccurate, out of date or incomplete), or Bimba Connect has reasonable grounds to suspect that the information provided by you is untrue, inaccurate, out of date or incomplete, Bimba Connect may, at its sole discretion, discontinue the provision of the Services to you. There may be circumstances where Bimba Connect will not correct, delete or update your Personal Data, including (a) where the Personal Data is opinion data that is kept solely for evaluative purpose; and (b) the Personal Data is in documents related to a prosecution if all proceedings relating to the prosecution have not been completed.
3.1.7 If you wish to cancel your account or request that we no longer use your information to provide you Services, contact us through bimbaedu25@gmail.com . We will retain your information for as long as your account with the Services is active and as needed to provide you the Services. We shall not retain such information for longer than is required for the purposes for which the information may lawfully be used or is otherwise required under any other law for the time being in force. After a period of time, your data may be anonymized and aggregated, and then may be held by us as long as necessary for us to provide our Services effectively, but our use of the anonymized data will be solely for analytic purposes. Please note that your withdrawal of consent, or cancellation of account may result in Bimba Connect being unable to provide you with its Services or to terminate any existing relationship Bimba Connect may have with you.
3.1.8 Bimba Connect may require the User to pay with a credit card, wire transfer, debit card or cheque for Services for which subscription amount(s) is/are payable. Bimba Connect will collect such User’s credit card number and/or other financial institution information such as bank account numbers and will use that information for the billing and payment processes, including but not limited to the use and disclosure of such credit card number and information to third parties as necessary to complete such billing operation. Verification of credit information, however, is accomplished solely by the User through the authentication process. User’s credit-card/debit card details are transacted upon secure sites of approved payment gateways which are digitally under encryption, thereby providing the highest possible degree of care as per current technology. However, Bimba Connect provides you an option not to save your payment details. User is advised, however, that internet technology is not full proof safe and User should exercise discretion on using the same.
3.1.9 A User may have limited access to the App without creating an account on the App. Unregistered Users can make appointments with the doctors by providing their name and phone number. In order to have access to all the features and benefits on our App, a User must first create an account on our App. To create an account, a User is required to provide the following information, which such User recognizes and expressly acknowledges is Personal Information allowing others, including Bimba Connect, to identify the User: name, User ID, email address, country, ZIP/postal code, age, phone number, password chosen by the User and valid financial account information. Other information requested on the registration page, including the ability to receive promotional offers from Bimba Connect, is optional. Bimba Connect may, in future, include other optional requests for information from the User to help Bimba Connect to customize the App to deliver personalized information to the User.
3.1.10 3.1.17Bimba Connect has implemented best international market practices and security policies, rules and technical measures to protect the personal data that it has under its control from unauthorised access, improper use or disclosure, unauthorised modification and unlawful destruction or accidental loss. However, for any data loss or theft due to unauthorized access to the User’s electronic devices through which the User avails the Services, Bimba Connect shall not be held liable for any loss whatsoever incurred by the User.
3.1.11 Bimba Connect implements reasonable security practices and procedures and has a comprehensive documented information security programme and information security policies that contain managerial, technical, operational and physical security control measures that are commensurate with respect to the information being collected and the nature of Bimba Connect’s business
3.1.12 Bimba Connect takes your right to privacy very seriously and other than as specifically stated in this Privacy Policy, will only disclose your Personal Information in the event it is required to do so by law, rule, regulation, law enforcement agency, governmental official, legal authority or similar requirements or when Bimba Connect, in its sole discretion, deems it necessary in order to protect its rights or the rights of others, to prevent harm to persons or property, to fight fraud and credit risk, or to enforce or apply the Terms of Use.
This section applies to all Practitioners.
3.2.1 As part of the registration as well as the application creation and submission process that is available to Practitioners on Bimba Connect, certain information, including Personal Information or Sensitive Personal Data or Information is collected from the Practitioners
3.2.2 All the statements in this Privacy Policy apply to all Practitioners, and all Practitioners are therefore required to read and understand the privacy statements set out herein prior to submitting any Personal Information or Sensitive Personal Data or Information to Bimba Connect, failing which they are required to leave the Services, including the App immediately.
3.2.3 Practitioners’ personally identifiable information, which they choose to provide to Bimba Connect, is used to help the Practitioners describe and identify themselves. This information is exclusively owned by Bimba Connect You will be the owner of your information and you consent to Bimba Connect collecting, using, processing and/or disclosing this information for the purposes hereinafter stated . Bimba Connect may use such information for commercial purposes and in an aggregated or non-personally identifiable form for research, statistical analysis and business intelligence purposes, and may sell or otherwise transfer such research, statistical or intelligence data in an aggregated or non-personally identifiable form to third parties and affiliates. Bimba Connect also reserves the right to use information provided by or about the Practitioner for the following purposes:
3.2.4 Bimba Connect automatically enables the listing of Practitioners’ information on its App for every ‘Doctor’ or ‘Clinic’ added to a Practice using its software. The Practitioner information listed on App is displayed when End-Users search for doctors on App, and the Practitioner information listed on App is used by End-Users to request for doctor appointments. Any personally identifiable information of the Practitioners listed on the App is not generated by Bimba Connect and is provided to Bimba Connect by Practitioners who wish to enlist themselves on the App, or is collected by Bimba Connect from the public domain. Bimba Connect displays such information on its App on an as-is basis making no representation or warranty on the accuracy or completeness of the information. As such, we strongly encourage Practitioners to check the accuracy and completeness of their information from time to time, and inform us immediately of any discrepancies, changes or updates to such information. Bimba Connect will, however, take reasonable steps to ensure the accuracy and completeness of this information
3.2.5 Bimba Connect may also display information for Practitioners who have not signed up or registered for the Services, provided that the Practitioners have consented to Bimba Connect collecting, processing and/or disclosing their information on the App. Such Practitioners are verified by Bimba Connect or its associates, and Bimba Connect makes every effort to capture accurate information for such Practitioners. However, Bimba Connect does not undertake any liability for any incorrect or incomplete information appearing on the App for such Practitioners.
This section applies to all End-Users
3.3.1 As part of the registration/application creation and submission process that is available to End-Users on this App, certain information, including Personal Information or Sensitive Personal Data or Information is collected from the End-Users.
3.3.2 All the statements in this Privacy Policy apply to all End-Users, and all End-Users are therefore required to read and understand the privacy statements set out herein prior to submitting any Personal Information or Sensitive Personal Data or Information to Bimba Connect, failing which they are required to leave the Bimba Connect immediately.
3.3.3 If you have inadvertently submitted any such information to Bimba Connect prior to reading theprivacy statements set out herein, and you do not agree with the manner in which such information is collected, processed, stored, used or disclosed, then you may access, modify and delete such information by using options provided on the App. In addition, you can, by sending an email to bimbaedu25@gmail.com, inquire whether Bimba Connect is in possession of your personal data, and you may also require Bimba Connect to delete and destroy all such information.
3.3.4 End-Users’ personally identifiable information, which they choose to provide on the App is used to help the End-Users describe/identify themselves. Other information that does not personally identify the End-Users as an individual, is collected by Bimba Connect from End-Users (such as, patterns of utilization described above) and is exclusively owned by Bimba Connect. Bimba Connect may also use such information in an aggregated or non-personally identifiable form for research, statistical analysis and business intelligence purposes, and may sell or otherwise transfer such research, statistical or intelligence data in an aggregated or non-personally identifiable form to third parties and affiliates. In particular, Bimba Connect reserves with it the right to use anonymized End-User demographics information and anonymized End-User health information for the following purposes:
3.3.5 Bimba Connect will communicate with the End-Users through email, phone and notices posted on the App or through other means available through the service, including text and other forms of messaging. The End-Users can change their e-mail and contact preferences at any time by logging into their "Account" at www.Bimba Connect.com and changing the account settings.
3.3.6 Bimba Connect may keep records of electronic communications and telephone calls received andmade for making appointments or other purposes for the purpose of administration of Services, customer support, research and development and for better listing of Practitioners.
3.3.7 All Bimba Connect employees and data processors, who have access to, and are associated with the processing of sensitive personal data or information, are obliged to respect the confidentiality of every End-Users’ Personal Information or Sensitive Personal Data and Information. Bimba Connect has put in place procedures and technologies as per good industry practices and in accordance with the applicable laws, to maintain security of all personal data from the point of collection to the point of destruction. Any third-party data processor to which Bimba Connect transfers Personal Data shall have to agree to comply with those procedures and policies, or put in place adequate measures on their own.
3.3.8 Bimba Connect may also disclose or transfer End-Users’ personal and other information provided by a User, to a third party as part of reorganization or a sale of the assets of a Bimba Connect corporation division or company. Any third party to which Bimba Connect transfers or sells its assets to will have the right to continue to use the personal and other information that End-Users provide to us, in accordance with the Terms of Use
3.3.9 To the extent necessary to provide End-Users with the Services, Bimba Connect may provide their Personal Information to third party contractors who work on behalf of or with Bimba Connect to provide End-Users with such Services, to help Bimba Connect communicate with End-Users or to maintain the App or independent third party service providers to process payment instructions including providing a payment deferral facility to End-Users in relation to the Services. These third-party service providers have access to information needed to process payments, but may not use it for other purposes. Generally these contractors do not have any independent right to share this information, however certain contractors who provide services on the App, including the providers of online communications services, may use and disclose the personal information collected in connection with the provision of these Services in accordance with their own privacy policies. In such circumstances, you consent to us disclosing your Personal Information to contractors, solely for the intended purposes only.
4.1 Your Personal Information is maintained by Bimba Connect in electronic form on its equipment, and on the equipment of its employees. Such information may also be converted to physical form from time to time. Bimba Connect takes all necessary precautions to protect your personal information both online and off-line, and implements reasonable security practices and measures including certain managerial, technical, operational and physical security control measures that are commensurate with respect to the information being collected and the nature of Bimba Connect’s business.
4.2 No administrator at Bimba Connect will have knowledge of your password. It is important for you to protect against unauthorized access to your password, your computer and your mobile phone. Be sure to log off from the App when finished. Bimba Connect does not undertake any liability for any unauthorised use of your account and password. If you suspect any unauthorized use of your account, you must immediately notify Bimba Connect by sending an email to bimbaedu25@gmail.com You shall be liable to indemnify Bimba Connect due to any loss suffered by it due to such unauthorized use of your account and password.
4.3 Bimba Connect makes all User information accessible to its employees, agents or partners and third parties only on a need-to-know basis, and binds only its employees to strict confidentiality obligations.
4.4 Part of the functionality of Bimba Connect is assisting the doctors to maintain and organise such information. Bimba Connect may, therefore, retain and submit all such records to the appropriate authorities, or to doctors who request access to such information
4.5 Part of the functionality of the Bimba Connect is assisting the patients to access information relating to them. Bimba Connect may, therefore, retain and submit all such records to the relevant patients, or to their doctors.
4.6 Notwithstanding the above, Bimba Connect is not responsible for the confidentiality, security or distribution of your Personal Information by our partners and third parties outside the scope of our agreement with such partners and third parties. Further, Bimba Connect shall not be responsible for any breach of security or for any actions of any third parties or events that are beyond the reasonable control of Bimba Connect including but not limited to, acts of government, computer hacking, unauthorised access to computer data and storage device, computer crashes, breach of security and encryption, poor quality of Internet service or telephone service of the User etc.
We may update this Privacy Policy from time to time, with or without advance notice. We will notify you of any significant changes.As always, if you object to any of the changes to our terms, and you no longer wish to use the Services, you may contact bimbaedu25@gmail.com to deactivate your account. Unless stated otherwise, Bimba Connect’s current Privacy Policy applies to all information that Bimba Connect has about you and your account.
If a User uses the Services or accesses the App after a notice of changes has been sent to such User or published on the App, such User hereby provides his/her/its consent to the changed terms.
Bimba Connect strongly encourages parents and guardians to supervise the online activities of their minor children and consider using parental control tools available from online services and software manufacturers to help provide a child-friendly online environment. These tools also can prevent minors from disclosing their name, address, and other personally identifiable information online without parental permission. Although the Bimba Connect App and Services are not intended for use by minors, Bimba Connect respects the privacy of minors who may inadvertently use the internet or the mobile application
You acknowledge that this Privacy Policy is a part of the Terms of Use of the App and the other Services, and you unconditionally agree that becoming a User of the App and its Services signifies your (i) assent to this Privacy Policy, and (ii) consent to Bimba Connect using, collecting, processing and/or disclosing your Personal Information in the manner and for the purposes set out in this Privacy Policy. Your visit to the App and use of the Services is subject to this Privacy Policy and the Terms of Use.
If you have any questions or grievances, feel free to contact us at: bimbaedu25@gmail.com or visit our Contact Page.